Privacy policy

At Harlow & Perth, your privacy matters. This policy explains how we collect, use, and protect your personal information when you shop with us.

What We Collect
When you place an order or browse our store, we may collect:
–    Your name, email address, and delivery address
–    Payment details (processed securely — we never store card numbers)
–    Browsing behaviour on our website (via cookies and the Meta Pixel)
–    Your IP address and device information

How We Use Your Information
We use your information to:
–    Process and fulfil your orders
–    Send you order confirmations and shipping updates
–    Improve our website and personalise your shopping experience
–    Show you relevant ads on Facebook and Instagram via the Meta Pixel
–    Respond to your customer service enquiries

Cookies & Tracking
Our website uses cookies to remember your preferences and help us understand how customers use our store. We also use the Meta Pixel — a small piece of code that allows us to measure ad performance and show you relevant products on social media.
You can adjust cookie preferences through your browser settings at any time.

Who We Share Your Data With
We only share your information with trusted third parties who help us run our store:
–    Shopify — our ecommerce platform
–    Stripe, PayPal & Shopify Payments — payment processing
–    Meta (Facebook & Instagram) — advertising
–    Shipping carriers — to deliver your order
We do not sell your personal information to third parties.

Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. To do so, simply reach out to us at support@harlowandperth.com and we'll take care of it.

Data Security
We take reasonable precautions to protect your information. All payment transactions are encrypted and processed through secure, PCI-compliant providers.

Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.